Who is in Control of Your Reputation?

Yelp?     Facebook?     Foursquare?      Google+?

I often hear business owners lamenting about a single negative Yelp review? They feel helpless against this anonymous machine. Review portals  can be a huge advantage for your business when you take control and drive to conversation. Even if you get a not so flattering review once in awhile you can turn this to your favor.

How do you control your brand and make sure you have a consistent message throughout the web?

  • Claim all of your business profiles and add details about you and your business, images and a description of your products or services.
  • Engage:  respond to reviews take advantage of the ability to make offers through review portals.
  • Generate more reviews by asking for them and making it easy for your customers to sing your praises.

There are hundreds of portals.  Some are generic like Google + and City Places and other are specific to an industry. Type in the keywords for your business and search for portals. Here is a list of the most popular.You should always claim your listing or enter your business if you are not listed and fill in all the details about your business. Add photos and a great description. Introduce yourself, sign up yourself and give good reviews to some of your favorite businesses.

If you get a negative review,  realize this is what your customer experienced. Take steps to correct the situation if that is appropriate and invite the reviewer to give you another chance. Be careful not to further alienate the reviewer.  Sometimes if the reviewer is an unreasonable person it is best to just leave the situation alone. One complaint among a bunch of glowing reviews will not be given that much weight.

Make it easy for your customer to leave you a good review. Put links to favorite review sites on your website and have a form on your website for customers to leave a review. You can send follow up emails to ask customers about their experience with your product or service.

CK Online Marketing offers a Review system that makes all of this easy! We create a portal just for your business reviews with links to your favorite 3rd party review sites.  We have tools to make it easy for your customer to leave you a review. Learn  more here.

How important is Google+?

Google+, on paper anyway, is the world’s second largest social network after google_plus_1Facebook. And while Facebook’s user-ship now tops one billion, G+’s remains considerably lower than that at around 500 million.

Certainly this number is nothing to balk at, but it’s undoubtedly true that a great many of Google+’s 500 million users have accounts merely because they were issued them after they signed up for another Google service like Gmail or YouTube.

But that said, there are indications that engagement amongst Google+’s user-base is growing.

Of the site’s 500 million+ current users it’s estimated that about 359 million members are actually active on the site, representing a 27% increase from just three months ago.

Google+ also includes a number of standout features that further distinguish it from being just a poor man’s version of Facebook.

Hangout

A top-quality video chat platform that costs nothing, Hangout allows you to hold video chat sessions with an unlimited number of people right from your Google+ account. No downloads are necessary to use Hangout and it can be launched from your Gmail account as well as from your G+ page. Hangouts can be broadcast in real time and saved to your YouTube channel. Hangout enables you to slide share, collaborate with colleagues and clients, or broadcast events and interviews.

Circles

Although they’re often among Google+’s more maligned features, Circles are in fact an incredibly easy and convenient means of content sharing. Every time you add a contact on G+ you can assign them to a particular circle – such as family, friends, co-workers, etc. So unlike on Facebook, where sharing something means potentially sharing it with your entire followership (including parents, relatives, etc.), Circles enable you to share selectively.

Joining different circles can also be something akin to joining a LinkedIn group; an effective means of tapping into communities of experts and joining conversations. Circles are a particularly valuable tool for marketers in that when someone “circles” or follows you, they’re effectively granting you permission to send them email.

Communities

Google+ communities can be broken down into two types: public and private. This feature makes it possible to form groups around particular interests, or even brands. And unlike on Facebook, you can join a Google+ community as a brand, allowing you to readily interact with influencers and experts, as well as current and potential customers.

Better integration across Google

Another of Google+’s major advantages is that it facilitates easier integration across all of Google’s other platforms and services. YouTube, Google Search, and Gmail, can all be seamlessly integrated with Plus. Google+ facilitates much better control than Facebook, in terms of who can see the content you share.

The web’s sleeping giant?

The service just turned two years old and there are still a lot of things about it that could be better. It’s not easy to set up and the metrics about how many people are actually using it remain dubious.

So while it remains to be seen whether or not Google+ is really the sleeping giant of the web that’s about to awaken, it’s certain that rumors of its impending death have been greatly exaggerated.

(Article and image via Social Media Today)